Customer Reivew:

Charged First, Then Denied! My Online Contact Lens Nightmare 😤

My terrible online shopping experience compels me to share this cautionary tale. I recently tried to place a contacts refill order for my son, and what began as a simple process turned into a frustrating ordeal. At first, the ordering process went well. However, after they charged my credit card, they then said they couldn't fill the order I had just paid for because they needed to verify his prescription. I don't mind verifying the prescription at all, but this should be done BEFORE charging customers for the order, not after. I needed to get the copy of the prescription from my son, who wasn't home at the time, so I cancelled the order, but my credit card was still charged and has not been reimbursed yet. This misleading and frustrating process is why I felt compelled to reach out to their customer service, hoping to resolve this issue.

Customer: I need help with an order I cancelled. My credit card was charged for an order you couldn't even fill because you needed prescription verification after the charge, and I haven't received my refund. This is completely unacceptable. CS Rep: I understand your frustration, and I apologize for the inconvenience this has caused. Let me look into your order for you. Can you please provide your order number or the email address associated with your account? Customer: The order number is [Customer's Order Number] and my email is [Customer's Email Address]. I spoke with someone on chat already, who just told me to "kindly check my email" and then ended the chat before I could ask anything else. I need to know when my refund will actually be processed. CS Rep: Thank you for that information. I see here that your cancellation was processed, and a refund was initiated on [Date]. Please allow 5-7 business days for the refund to reflect on your statement, depending on your bank's processing times. I apologize if the previous chat agent ended the conversation abruptly. Customer: So, it's definitely on its way, and I should see it within that timeframe? I just want to be sure, because being charged first and then told you can't fill an order, then having to chase down a refund, is not how this should work. CS Rep: Yes, the refund is definitely in process. You should see it within 5-7 business days. We understand your concern and truly regret that this was your experience. We are working on improving our processes to prevent such situations in the future.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of being charged before prescription verification.

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My terrible online shopping experience recently left me utterly frustrated and disappointed 😤. I tried to order contact lenses, only to be charged before prescription verification, then told they couldn't fill it! Getting a refund was a nightmare; customer service was abysmal, with chat agents abruptly ending conversations. I felt completely misled and ripped off 😭.

After that nightmare, I was hesitant to try online eyewear again. But needing new glasses, I stumbled upon Mozaer.com. I decided to give them a shot, desperately hoping for a smoother, more reliable experience this time 🤔.

What a difference! As another happy customer put it, "Love my glasses; the order came fairly quickly. The price was good, great fit. Will use Mozaer.com again." My new pure titanium half-rimless glasses are super light and feel incredibly premium ✨. The ordering process was seamless, transparent, and unlike before, their customer service was genuinely helpful and efficient. It's a relief to find a company that values its customers and delivers. I'm thrilled with my purchase – whether for stylish frames or even reading glasses, Mozaer.com is now my go-to! This experience was fantastic! 😃