Customer Reivew:

GlassesUSA: My Prescription Nightmare & Customer Service Hell! 😩

Let me tell you about my terrible online shopping experience, hoping it serves as a cautionary tale for anyone considering this website. We ordered glasses for my 12-year-old, excited about the virtual try-on, but he immediately had trouble seeing with them. We went back to the doctor, and he informed us that the pupil distance (PD) was incorrect. The glassesusa site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value, which in our case was wrong. This frustrating error led to an ordeal of trying to fix it. I felt compelled to leave a review and engage with customer service because it felt impossible to reach a human at GlassesUSA, and email interactions were agonizingly slow, causing the entire process to drag on.

Customer: I'm calling about order #[OrderNumber]. My son's glasses have the wrong pupil distance, and he can't see properly with them. Why wasn't I prompted for the PD number during the order process online?

CS Rep: I apologize for the issue with your son's glasses and the inconvenience this has caused. We do our best to estimate the PD if it's not provided, but I understand how crucial it is for proper vision.

Customer: "Estimate"? That's the problem! And honestly, trying to get a hold of someone to fix this has been incredibly frustrating. Your email responses take days, and I feel like I'm constantly starting the conversation over.

CS Rep: I sincerely apologize for the communication difficulties and the slow response times you've experienced. That is certainly not the level of service we aim to provide. We can arrange for a remake of the lenses with the correct PD.

Customer: And how long will that take? Do I have to send these back first, leaving him without glasses yet again? The whole process has been so drawn out already.

CS Rep: I understand your concern about the waiting period. Our policy does require the return of the original glasses before we can dispatch a replacement. However, I can assure you that once we receive them, we will prioritize the production and shipping of your son's corrected lenses.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions and frustrating customer service.

From Frustration to Fantastic: Mozaer.com Delivers Online Glasses Perfection! ✨

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My last online glasses purchase was an absolute nightmare! 😤 I ordered glasses for my son, only to find the pupil distance was completely wrong. The previous website didn't even prompt me for the PD, just guessed, which led to him having trouble seeing. Trying to fix it was agonizing; customer service was impossible to reach, and email responses took days, making the whole process drag on and on. I was so frustrated and disappointed! 😭

After that terrible experience, I was hesitant to try ordering glasses online again. But I desperately needed a new pair, and traditional opticians are so expensive. I decided to give Mozaer.com a try, hoping for a better experience, especially after hearing some positive buzz. 🤔 I'm so glad I did! As one Mozaer.com customer perfectly put it, "Extremely fast shipping, in love with new frames. Half the cost of optician's prices." That sums up my experience too!

From the moment I browsed their site, the process was incredibly smooth. They actually guide you through providing all necessary measurements, avoiding the issues I faced before. The quality of my new sunglasses is fantastic ✨ – they feel robust and the anti-glare feature is superb. Customer service, when I had a minor question about tracking, was prompt and helpful, a stark contrast to my previous ordeal. The value for money is unbeatable, and I'm even considering getting a pair of reading glasses from them next. What a relief to find a reliable online store! 😃